Since its foundation, Delphos has offered property inspection services. Inspections for technical assistance reports to legal experts are also within its scope of action. In mid-2019, the company began developing a tool to carry out such inspections remotely. With the arrival of the pandemic and the demand for social isolation, what had been developed according to a planned schedule became something strategic and urgent, prompting the acceleration to complete the development of SvrDelphos.
This is a tool that aims to improve and speed up inspections procedures for real estate, and is custom-made for insurance companies. SvrDelphos is supported by modern technology, with a view to optimizing the levels of service agreements and seeking to reduce operating costs by providing excellence in price and agility in customer service. In addition, remote inspection respects the need to protect people’s lives, whether professionals who do the work in person or insured or property owners. Carried out online, the procedure begins by contacting the person responsible for the property by phone to schedule the joint execution of all steps necessary to carry out the inspection.
The professional provides all technical support relating to instructions for using the system, and provides a link that enables the connection via a smartphone or mobile device. The user is further instructed on how to proceed and what to show during the inspection. The tool, which has integrated video and VoIP support, guides the group inspection between the professional and the person responsible for the property.
Another relevant point is that this entire process is done without installing any application on the interested person’s cell phone, access is just through the link sent by SMS or WhatsApp. After completing the inspection, the professional carefully reviews all the footage and photos, and generates an inspection report. The tool has a geolocation system and, at the end of the procedure, the links to the videos generated are made available for consultation by the contracting parties.