{"id":69384,"date":"2025-07-14T16:13:38","date_gmt":"2025-07-14T19:13:38","guid":{"rendered":"https:\/\/insurancecorp.com.br\/pt\/?p=69384"},"modified":"2025-07-14T16:13:38","modified_gmt":"2025-07-14T19:13:38","slug":"oon-aposta-em-combinacao-de-llms-e-n8n","status":"publish","type":"post","link":"https:\/\/insurancecorp.com.br\/pt\/2025\/07\/14\/oon-aposta-em-combinacao-de-llms-e-n8n\/","title":{"rendered":"OON aposta em combina\u00e7\u00e3o de LLMs e n8n"},"content":{"rendered":"<div dir=\"ltr\">\n<div class=\"v1gmail_quote v1gmail_quote_container\">\n<div dir=\"ltr\">\n<div>\n<p dir=\"ltr\">A OON Seguradora, seguradora digital especializada no setor automotivo, tem investido no uso combinado de modelos de linguagem generativa (LLMs) e da plataforma de automa\u00e7\u00e3o low-code n8n. A empresa est\u00e1 sempre atenta a novas solu\u00e7\u00f5es do universo tech para transformar sua opera\u00e7\u00e3o e aprimorar a experi\u00eancia do cliente em todas as etapas da jornada, da abertura de sinistros \u00e0 gest\u00e3o de leads.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div dir=\"ltr\">\n<div class=\"v1gmail_quote v1gmail_quote_container\">\n<div dir=\"ltr\">\n<div>\n<div dir=\"ltr\">\n<div class=\"v1gmail_quote v1gmail_quote_container\">\n<div dir=\"ltr\">\n<div>\n<p dir=\"ltr\">&#8220;A combina\u00e7\u00e3o dessas tecnologias permite criar fluxos de trabalho inteligentes, que aprendem, se adaptam e se conectam a diferentes sistemas e canais, oferecendo mais agilidade e efici\u00eancia nas entregas&#8221;, afirma Reinaldo Aguimar, COO e cofundador da OON Seguradora.<\/p>\n<p dir=\"ltr\">Segundo o executivo, a integra\u00e7\u00e3o dos LLMs, modelos de IA treinados para compreender linguagem natural e gerar respostas contextualizadas, com ferramentas de automa\u00e7\u00e3o como o n8n, abre novas possibilidades para opera\u00e7\u00f5es mais escal\u00e1veis, com menor \u00edndice de erros manuais e respostas mais r\u00e1pidas e personalizadas.<\/p>\n<p dir=\"ltr\">&#8220;J\u00e1 utilizamos esses recursos em fluxos que envolvem atendimento ao cliente, triagem e recebimento de documentos para sinistros, notifica\u00e7\u00f5es autom\u00e1ticas e integra\u00e7\u00e3o com sistemas internos e externos. Tudo isso gera rastreabilidade e permite um atendimento muito mais fluido e pr\u00f3ximo, como se cada segurado tivesse seu pr\u00f3prio assistente exclusivo&#8221;, explica Aguimar.<\/p>\n<p dir=\"ltr\">O COO da OON ressalta ainda que a automa\u00e7\u00e3o contribui diretamente para otimizar a capta\u00e7\u00e3o e qualifica\u00e7\u00e3o de leads. &#8220;Ao integrar LLMs a CRMs e outras ferramentas, conseguimos interpretar a inten\u00e7\u00e3o de um contato, como identificar se a pessoa deseja cotar um seguro ou apenas tirar uma d\u00favida, e direcionar essa demanda corretamente, seja para uma automa\u00e7\u00e3o completa ou para um especialista humano&#8221;, ressalta.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div dir=\"ltr\">\n<div class=\"v1gmail_quote v1gmail_quote_container\">\n<div dir=\"ltr\">\n<div>\n<div dir=\"ltr\">\n<div class=\"v1gmail_quote v1gmail_quote_container\">\n<div dir=\"ltr\">\n<div>\n<p dir=\"ltr\">Aguimar refor\u00e7a que o uso dessas tecnologias segue crit\u00e9rios rigorosos de privacidade e seguran\u00e7a, em conformidade com a LGPD, al\u00e9m de contar com revis\u00e3o humana em pontos sens\u00edveis. &#8220;N\u00e3o se trata de substituir o humano, mas de usar a tecnologia como aliada estrat\u00e9gica para potencializar aquilo que realmente importa: a confian\u00e7a, o relacionamento e a experi\u00eancia de quem est\u00e1 do outro lado da tela ou do volante&#8221;, conclui.<\/p>\n<p dir=\"ltr\"><strong>Assessoria de Imprensa OON Seguradora<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A OON Seguradora, seguradora digital especializada no setor automotivo, tem investido no uso combinado de modelos de linguagem generativa (LLMs) e da plataforma de automa\u00e7\u00e3o low-code n8n. 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