{"id":66992,"date":"2025-05-08T11:42:22","date_gmt":"2025-05-08T14:42:22","guid":{"rendered":"https:\/\/insurancecorp.com.br\/pt\/?p=66992"},"modified":"2025-05-08T11:42:22","modified_gmt":"2025-05-08T14:42:22","slug":"ans-adere-ao-protocolo-gov-br","status":"publish","type":"post","link":"https:\/\/insurancecorp.com.br\/pt\/2025\/05\/08\/ans-adere-ao-protocolo-gov-br\/","title":{"rendered":"ANS adere ao Protocolo Gov.br"},"content":{"rendered":"<p>A Ag\u00eancia Nacional de Sa\u00fade Suplementar (ANS) \u2014 ag\u00eancia reguladora do setor de planos de sa\u00fade no Brasil \u2014 informa que, a partir do dia 8 de maio de 2025, estar\u00e1 dispon\u00edvel um novo servi\u00e7o para a sociedade: o Protocolo Gov.br. A ferramenta, oferecida por meio da plataforma Gov.br, ser\u00e1 o canal para envio de solicita\u00e7\u00f5es, requerimentos e documentos em geral de forma eletr\u00f4nica \u00e0 Ag\u00eancia.<\/p>\n<p>Por meio do Protocolo Gov.br, pessoas f\u00edsicas ou jur\u00eddicas poder\u00e3o encaminhar documentos \u00e0 ANS de forma r\u00e1pida, segura e totalmente online. O acesso \u00e9 feito com a conta GOV.BR \u2014 a mesma usada para diversos servi\u00e7os p\u00fablicos federais \u2014, o que dispensa m\u00faltiplos logins e facilita a intera\u00e7\u00e3o com diferentes \u00f3rg\u00e3os governamentais em um s\u00f3 ambiente digital. Os usu\u00e1rios podem acompanhar o andamento de suas solicita\u00e7\u00f5es, independentemente do \u00f3rg\u00e3o, em um mesmo ambiente dentro do Gov.br, e receber as respostas diretamente por l\u00e1.<\/p>\n<p>Para come\u00e7ar a usar Protocolo Gov.br, basta acessar, a partir do dia 8 de maio, a p\u00e1gina do\u00a0<a href=\"https:\/\/www.gov.br\/ans\/pt-br\/acesso-a-informacao\/institucional\/protocolo\" target=\"_blank\" rel=\"noopener noreferrer\">Protocolo<\/a>\u00a0no site da ANS ou a plataforma do\u00a0<a href=\"https:\/\/www.gov.br\/pt-br\/servicos\/protocolar-documentos-junto-a-agencia-nacional-de-saude-suplementar-ans\" target=\"_blank\" rel=\"noopener noreferrer\">Protocolo Gov.br<\/a>, onde estar\u00e1 dispon\u00edvel o servi\u00e7o Protocolar documentos junto \u00e0 ANS. Quem n\u00e3o tiver o login \u00fanico, dever\u00e1 criar uma conta no gov.br \u2013 n\u00edvel Bronze ou superior &#8211; e seguir as instru\u00e7\u00f5es para o envio de documentos.<\/p>\n<h4><b>Importante!<\/b><b><\/b><\/h4>\n<p>O uso do canal adequado para cada tipo de demanda agiliza o seu atendimento! Veja abaixo outras formas de comunica\u00e7\u00e3o com a ANS:<\/p>\n<p>Para abertura de demandas como solicita\u00e7\u00f5es, requerimentos e envio de documentos \u00e0 ANS, os interessados dever\u00e3o usar o Protocolo Gov.br, que estar\u00e1 dispon\u00edvel a partir de 8\/05\/0205;<\/p>\n<p>-Para acompanhamento de processos j\u00e1 abertos na ANS (vista e c\u00f3pia), os interessados dever\u00e3o continuar usando o\u00a0<a href=\"https:\/\/sei.ans.gov.br\/controlador_externo.php?acao=usuario_externo_logar&amp;id_orgao_acesso_externo=0\" target=\"_blank\" rel=\"noopener noreferrer\">Protocolo Eletr\u00f4nico: usu\u00e1rios no SEI!;<\/a><\/p>\n<p>-Operadoras de planos de sa\u00fade dever\u00e3o continuar usando o\u00a0<a href=\"https:\/\/www2.ans.gov.br\/ans-idp\/\" target=\"_blank\" rel=\"noopener noreferrer\">Portal Operadoras<\/a>\u00a0para envio de documentos;<\/p>\n<p>&#8211; Esclarecimentos de d\u00favidas ou registros de reclama\u00e7\u00f5es devem ser feitos, exclusivamente pelos seguintes canais de atendimento:<\/p>\n<ul type=\"disc\">\n<li class=\"v1MsoNormal\">Disque ANS (0800 701 9656): atendimento telef\u00f4nico gratuito, de 2\u00aa a 6\u00aa feira, das 9h \u00e0s 17h, exceto feriados nacionais;<\/li>\n<li class=\"v1MsoNormal\">Formul\u00e1rio eletr\u00f4nico?<a href=\"https:\/\/www.ans.gov.br\/nip_solicitante\/\" target=\"_blank\" rel=\"noopener noreferrer\">Fale Conosco na Central de Atendimento ao Consumidor<\/a>;<\/li>\n<li class=\"v1MsoNormal\">Central de atendimento para deficientes auditivos: 0800 021 2105;<\/li>\n<li class=\"v1MsoNormal\"><a href=\"https:\/\/www.gov.br\/ans\/pt-br\/canais_atendimento\/nossos-enderecos\" target=\"_blank\" rel=\"noopener noreferrer\">N\u00facleos da ANS<\/a>\u00a0existentes nas cinco regi\u00f5es do pa\u00eds.\u00a0\u00a0<a href=\"https:\/\/www.gov.br\/ans\/pt-br\/canais_atendimento\/nossos-enderecos\" target=\"_blank\" rel=\"noopener noreferrer\">Confira aqui<\/a>\u00a0as unidades com atendimento presencial e fa\u00e7a o agendamento online.<\/li>\n<\/ul>\n<p><strong>Assessoria de Imprensa da ANS<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Ag\u00eancia Nacional de Sa\u00fade Suplementar (ANS) \u2014 ag\u00eancia reguladora do setor de planos de sa\u00fade no Brasil \u2014 informa que, a partir do dia 8 de maio de 2025, estar\u00e1 dispon\u00edvel um novo servi\u00e7o para a sociedade: o Protocolo Gov.br. A ferramenta, oferecida por meio da plataforma Gov.br, ser\u00e1 o canal para envio de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[380],"tags":[6637,779,14201,6794],"class_list":["post-66992","post","type-post","status-publish","format-standard","hentry","category-ans","tag-adere","tag-ans","tag-gov-br","tag-protocolo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ANS adere ao Protocolo Gov.br | Revista Insurance Corp | PT-BR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insurancecorp.com.br\/pt\/2025\/05\/08\/ans-adere-ao-protocolo-gov-br\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ANS adere ao Protocolo Gov.br | Revista Insurance Corp | PT-BR\" \/>\n<meta property=\"og:description\" content=\"A Ag\u00eancia Nacional de Sa\u00fade Suplementar (ANS) \u2014 ag\u00eancia reguladora do setor de planos de sa\u00fade no Brasil \u2014 informa que, a partir do dia 8 de maio de 2025, estar\u00e1 dispon\u00edvel um novo servi\u00e7o para a sociedade: o Protocolo Gov.br. 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