{"id":62633,"date":"2024-12-23T12:21:20","date_gmt":"2024-12-23T15:21:20","guid":{"rendered":"https:\/\/insurancecorp.com.br\/pt\/?p=62633"},"modified":"2024-12-23T12:21:20","modified_gmt":"2024-12-23T15:21:20","slug":"mapfre-e-mawdy-montam-operacao-especial-no-fim-de-ano","status":"publish","type":"post","link":"https:\/\/insurancecorp.com.br\/pt\/2024\/12\/23\/mapfre-e-mawdy-montam-operacao-especial-no-fim-de-ano\/","title":{"rendered":"MAPFRE e MAWDY montam opera\u00e7\u00e3o especial no fim de ano"},"content":{"rendered":"<p>A seguradora MAPFRE, em parceria com a MAWDY, sua unidade de assist\u00eancias 24 horas, deu in\u00edcio a opera\u00e7\u00e3o especial para atender \u00e0 alta demanda de servi\u00e7os emergenciais no per\u00edodo de festas de fim de ano e f\u00e9rias escolares. O foco da a\u00e7\u00e3o \u00e9 refor\u00e7ar atendimentos a situa\u00e7\u00f5es como reboques, recarga de baterias, troca de pneus e servi\u00e7os de chaveiro, que historicamente apresentam aumento expressivo com o aumento no fluxo de ve\u00edculos e turistas nas estradas brasileiras.<\/p>\n<p>Entre os dias 20 de dezembro de 2024 e 06 de janeiro de 2025, a opera\u00e7\u00e3o contar\u00e1 com um refor\u00e7o de 53% na frota de guinchos e nas equipes de atendimento remoto e presencial, garantindo suporte dedicado em mais de 200 cidades, que concentram 90% do volume estimado de chamados. A expectativa \u00e9 realizar mais de 28 mil atendimentos, com 90% das assist\u00eancias sendo acionadas e gerenciadas digitalmente.<\/p>\n<p>&#8220;<i>Todos os anos ajustamos nossa estrutura para atender ao aumento sazonal da demanda no ver\u00e3o. Este ano, prevemos um n\u00famero maior de ocorr\u00eancias relacionadas a chuvas, alagamentos e vendavais, especialmente em cidades litor\u00e2neas e grandes centros urbanos. Refor\u00e7amos nossa frota, ampliamos as equipes e otimizamos os canais digitais para garantir agilidade e efici\u00eancia no atendimento<\/i>&#8220;, destaca o diretor de opera\u00e7\u00f5es da MAPFRE, Roberto de Antoni.<\/p>\n<p>Os servi\u00e7os estar\u00e3o dispon\u00edveis 24 horas por dia, 7 dias por semana, incluindo os feriados de Natal e Ano Novo, garantindo suporte cont\u00ednuo aos segurados. Al\u00e9m da assist\u00eancia veicular, os clientes da MAPFRE e da MAWDY tamb\u00e9m ter\u00e3o acesso a servi\u00e7os emergenciais residenciais, como chaveiros, encanadores, eletricistas, entre outros profissionais especializados. Para conveni\u00eancia, os atendimentos podem ser acionados por telefone ou pelos canais digitais.<\/p>\n<p>&#8220;<i>Nossa prioridade \u00e9 oferecer rapidez para solucionar os imprevistos que costumam surgir nessa \u00e9poca do ano. Com nossos canais digitais, o cliente pode acessar informa\u00e7\u00f5es e solicitar assist\u00eancia de forma \u00e1gil, a qualquer hora e lugar. Essa digitaliza\u00e7\u00e3o transforma a experi\u00eancia do segurado, tornando o processo muito mais simples<\/i>&#8220;, afirma o diretor-geral da MAWDY, Fabiano Sard\u00e1.<\/p>\n<p>A opera\u00e7\u00e3o especial deste ano, batizada de &#8216;Plano Intensivo de Ver\u00e3o&#8217;, foi estruturada com base em um mapeamento das principais cidades com aumento de demanda nesse per\u00edodo. O projeto tamb\u00e9m integra a iniciativa NACAPA, que mobiliza a rede de provedores para garantir um atendimento robusto durante os grandes feriados nacionais.<\/p>\n<p>Para acionamento de servi\u00e7os ou sinistros, a MAPFRE disponibiliza os seguintes canais SAC 24 horas: 0800-775-4545, WhatsApp: (11) 4004-0101, Portal do Cliente e APP MAPFRE.<\/p>\n<p><strong>InPress Porter Novelli<\/strong><\/p>\n<p><strong>Foto:\u00a0<\/strong>Fabiano Sard\u00e1, da MAWDY e Roberto de Antoni, da MAPFRE<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A seguradora MAPFRE, em parceria com a MAWDY, sua unidade de assist\u00eancias 24 horas, deu in\u00edcio a opera\u00e7\u00e3o especial para atender \u00e0 alta demanda de servi\u00e7os emergenciais no per\u00edodo de festas de fim de ano e f\u00e9rias escolares. O foco da a\u00e7\u00e3o \u00e9 refor\u00e7ar atendimentos a situa\u00e7\u00f5es como reboques, recarga de baterias, troca de pneus [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":62634,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[123],"tags":[6168,2381,8496,13108,7089],"class_list":["post-62633","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mapfre","tag-fim-de-ano","tag-mapfre","tag-mawdy","tag-montam","tag-operacao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MAPFRE e MAWDY montam opera\u00e7\u00e3o especial no fim de ano | Revista Insurance Corp | PT-BR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insurancecorp.com.br\/pt\/2024\/12\/23\/mapfre-e-mawdy-montam-operacao-especial-no-fim-de-ano\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MAPFRE e MAWDY montam opera\u00e7\u00e3o especial no fim de ano | Revista Insurance Corp | PT-BR\" \/>\n<meta property=\"og:description\" content=\"A seguradora MAPFRE, em parceria com a MAWDY, sua unidade de assist\u00eancias 24 horas, deu in\u00edcio a opera\u00e7\u00e3o especial para atender \u00e0 alta demanda de servi\u00e7os emergenciais no per\u00edodo de festas de fim de ano e f\u00e9rias escolares. 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