{"id":54950,"date":"2024-05-21T14:45:43","date_gmt":"2024-05-21T17:45:43","guid":{"rendered":"https:\/\/insurancecorp.com.br\/pt\/?p=54950"},"modified":"2024-05-21T14:46:21","modified_gmt":"2024-05-21T17:46:21","slug":"resolve-assist-e-a-nova-empresa-da-ezze","status":"publish","type":"post","link":"https:\/\/insurancecorp.com.br\/pt\/2024\/05\/21\/resolve-assist-e-a-nova-empresa-da-ezze\/","title":{"rendered":"Resolve Assist \u00e9 a nova empresa da EZZE"},"content":{"rendered":"<div>\n<p dir=\"ltr\">Alinhada \u00e0 sua estrat\u00e9gia de neg\u00f3cios, especialmente no mercado de massificados, a EZZE Seguros\u00a0passa a contar com os servi\u00e7os da Resolve Assist, empresa independente, criada pelo grupo de investidores da EZZE.<\/p>\n<p dir=\"ltr\">Focada no cliente, na qualidade da presta\u00e7\u00e3o de servi\u00e7os,\u00a0na rela\u00e7\u00e3o de parceria com a rede de prestadores e na experi\u00eancia dos assegurados, a Resolve Assist atuar\u00e1 inicialmente com as demandas do Seguro Autom\u00f3vel e em todas as linhas de servi\u00e7os e assist\u00eancias.<\/p>\n<p dir=\"ltr\">Com o apoio do time da EZZE, o projeto \u00e9 liderado pela executiva Marusia Gomez, que possui mais de 25 anos de atua\u00e7\u00e3o no mercado de seguros e assist\u00eancias 24 horas, tendo atuado como CEO de uma empresa multinacional no Brasil por 10 anos.<\/p>\n<p dir=\"ltr\">Segundo Marusia, todo treinamento dos operadores \u00e9 voltado para o conceito de\u00a0customer resolution, que mostra a capacidade do time em solucionar as demandas dos clientes. &#8220;Ou seja, como somos uma empresa de assist\u00eancia totalmente digital. No momento que o cliente tiver um problema ou quiser falar com o operador, esse operador tem que ter o conceito e\u00a0o &#8216;empoderamento&#8217; para\u00a0 resolver a demanda e gerar encantamento ao cliente&#8221;.<\/p>\n<p dir=\"ltr\">A empresa j\u00e1 nasce com o prop\u00f3sito de ajudar, proativamente, as pessoas nas situa\u00e7\u00f5es emergenciais, 24 horas por dia, reduzindo os seus riscos e melhorando as suas experi\u00eancias. &#8220;Sou apaixonada pelo mercado de assist\u00eancias e pelo seu potencial no mercado brasileiro. Al\u00e9m disso, quando um cliente tem uma experi\u00eancia positiva no momento do atendimento de um dos servi\u00e7os, estatisticamente, tem o percentual de renovar o seguro tr\u00eas vezes mais, assim como mais interesse de adquirir novos produtos de uma mesma seguradora. Assist\u00eancia e Servi\u00e7os devem ser experi\u00eancias positivas do produto de seguro, tangibilizando a experi\u00eancia e fidelizando o cliente&#8221;, diz a diretora geral da Resolve Assist, Marusia Gomez.<\/p>\n<p dir=\"ltr\">Conforme o CEO do Grupo EZZE, Richard Vinhosa, o mercado brasileiro de assist\u00eancias \u00e9 muito promissor, tem um faturamento anual estimado em R$ 3.4 Bilh\u00f5es, mas encontra dificuldades com prestadores insatisfeitos com o modelo atual e seguradoras que enfrentam, muitas vezes, uma rela\u00e7\u00e3o desgastada com seus clientes no que diz respeito ao atendimento adequado, especialmente em situa\u00e7\u00f5es cr\u00edticas e em hor\u00e1rios de pico.<\/p>\n<p dir=\"ltr\">&#8220;Diante deste cen\u00e1rio, vimos uma oportunidade de levarmos a expertise do grupo de investidores da EZZE para essa nova opera\u00e7\u00e3o, que ser\u00e1 independente e dedicada a oferecer a melhor experi\u00eancia diretamente aos nossos clientes&#8221;, destaca o executivo.<\/p>\n<p><strong>Gira 360<\/strong><\/p>\n<\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Alinhada \u00e0 sua estrat\u00e9gia de neg\u00f3cios, especialmente no mercado de massificados, a EZZE Seguros\u00a0passa a contar com os servi\u00e7os da Resolve Assist, empresa independente, criada pelo grupo de investidores da EZZE. Focada no cliente, na qualidade da presta\u00e7\u00e3o de servi\u00e7os,\u00a0na rela\u00e7\u00e3o de parceria com a rede de prestadores e na experi\u00eancia dos assegurados, a Resolve [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":54951,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[349],"tags":[1569,10790,10789,10788,10791],"class_list":["post-54950","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ezze-seguros","tag-ezze-seguros","tag-grupo-de-investidores","tag-nova-empresa","tag-resolv-assist","tag-situacoes-emergenciais"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resolve Assist \u00e9 a nova empresa da EZZE | Revista Insurance Corp | PT-BR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insurancecorp.com.br\/pt\/2024\/05\/21\/resolve-assist-e-a-nova-empresa-da-ezze\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Resolve Assist \u00e9 a nova empresa da EZZE | Revista Insurance Corp | PT-BR\" \/>\n<meta property=\"og:description\" content=\"Alinhada \u00e0 sua estrat\u00e9gia de neg\u00f3cios, especialmente no mercado de massificados, a EZZE Seguros\u00a0passa a contar com os servi\u00e7os da Resolve Assist, empresa independente, criada pelo grupo de investidores da EZZE. 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