{"id":37917,"date":"2022-10-21T14:30:03","date_gmt":"2022-10-21T17:30:03","guid":{"rendered":"https:\/\/insurancecorp.com.br\/pt\/?p=37917"},"modified":"2022-10-21T14:30:30","modified_gmt":"2022-10-21T17:30:30","slug":"europ-assistance-aborda-o-atendimento-ao-cliente-digital-no-cqcs-insurtech-inovacao-2022","status":"publish","type":"post","link":"https:\/\/insurancecorp.com.br\/pt\/2022\/10\/21\/europ-assistance-aborda-o-atendimento-ao-cliente-digital-no-cqcs-insurtech-inovacao-2022\/","title":{"rendered":"Europ Assistance aborda o \u2018Atendimento ao cliente digital\u2019 no CQCS Insurtech &#038; Inova\u00e7\u00e3o 2022"},"content":{"rendered":"<p>Entre os dias 25 e 26 de outubro acontecer\u00e1 o CQCS Insurtech &amp; Inova\u00e7\u00e3o, o maior evento de inova\u00e7\u00e3o em seguros da Am\u00e9rica Latina. O encontro ser\u00e1 realizado no Pro Magno Centro de Eventos, em S\u00e3o Paulo, e deve reunir os principais executivos do setor, al\u00e9m de especialistas em v\u00e1rios segmentos.<\/p>\n<p>Entre os palestrantes estar\u00e1 Rogerio Guandalini, diretor Comercial e Marketing da Europ Assistance Brasil (EABR), l\u00edder em solu\u00e7\u00f5es de assist\u00eancia e seguro viagem do pa\u00eds. No segundo dia do encontro, \u00e0s 14h20, Guandalini participar\u00e1 do painel \u201cAtendendo o cliente digital 24\/7\u201d. O executivo dividir\u00e1 o palco com Alessandro Pereira, CEO da ASC; e Jos\u00e9 Anaya, diretor-geral Latam Solera.<\/p>\n<p>Descri\u00e7\u00e3o gerada automaticamente\u201cAtender 24 horas \u00e9 algo complexo para qualquer empresa e que s\u00f3 pode ser dimensionado atrav\u00e9s de n\u00fameros. Hoje, quase metade do nosso atendimento \u00e9 atrav\u00e9s do WhatsApp ou da EVA, nossa assistente virtual que interage e soluciona d\u00favidas dos clientes de forma \u00e1gil e humanizada. Por\u00e9m, a outra metade ainda prefere falar com um atendente pelo telefone, o que significa um volume superior a 220 mil liga\u00e7\u00f5es por m\u00eas\u201d, explica.<\/p>\n<p>Durante o evento, a EABR tamb\u00e9m estar\u00e1 com um estande para receber os visitantes, totalmente desenvolvido para atender as regras de ESG (Enviroment Social Governance). Os materiais da divulga\u00e7\u00e3o da companhia, por exemplo, estar\u00e3o dispon\u00edveis 100% digital atrav\u00e9s de um QR Code, v\u00eddeo e a principal atra\u00e7\u00e3o ser\u00e1 um totem com quiz divertido sobre curiosidades e solu\u00e7\u00f5es da EABR. Aqueles que forem visitarem o espa\u00e7o da companhia poder\u00e3o participar para ganhar brindes exclusivos.<\/p>\n<p><strong>Ag\u00eancia Pauta Vip<\/strong><\/p>\n<p><strong>Foto<\/strong>: Rogerio Guandalini, diretor Comercial e Marketing da Europ Assistance Brasil (EABR)<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Entre os dias 25 e 26 de outubro acontecer\u00e1 o CQCS Insurtech &amp; Inova\u00e7\u00e3o, o maior evento de inova\u00e7\u00e3o em seguros da Am\u00e9rica Latina. O encontro ser\u00e1 realizado no Pro Magno Centro de Eventos, em S\u00e3o Paulo, e deve reunir os principais executivos do setor, al\u00e9m de especialistas em v\u00e1rios segmentos. Entre os palestrantes estar\u00e1 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":37918,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5846],"tags":[5895,709,5847],"jetpack_featured_media_url":"https:\/\/insurancecorp.com.br\/pt\/wp-content\/uploads\/2022\/10\/Abecor-Diretoria-23-e1666373337941.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Europ Assistance aborda o \u2018Atendimento ao cliente digital\u2019 no CQCS Insurtech &amp; Inova\u00e7\u00e3o 2022 | Revista Insurance Corp | PT-BR<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insurancecorp.com.br\/pt\/2022\/10\/21\/europ-assistance-aborda-o-atendimento-ao-cliente-digital-no-cqcs-insurtech-inovacao-2022\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Europ Assistance aborda o \u2018Atendimento ao cliente digital\u2019 no CQCS Insurtech &amp; Inova\u00e7\u00e3o 2022 | Revista Insurance Corp | PT-BR\" \/>\n<meta property=\"og:description\" content=\"Entre os dias 25 e 26 de outubro acontecer\u00e1 o CQCS Insurtech &amp; Inova\u00e7\u00e3o, o maior evento de inova\u00e7\u00e3o em seguros da Am\u00e9rica Latina. 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