{"id":33993,"date":"2022-04-29T18:14:44","date_gmt":"2022-04-29T21:14:44","guid":{"rendered":"https:\/\/insurancecorp.com.br\/pt\/?p=33993"},"modified":"2022-04-29T18:19:00","modified_gmt":"2022-04-29T21:19:00","slug":"tokio-marine-vietnam-potencializa-experiencia-de-clientes-com-solucoes-da-opentext","status":"publish","type":"post","link":"https:\/\/insurancecorp.com.br\/pt\/2022\/04\/29\/tokio-marine-vietnam-potencializa-experiencia-de-clientes-com-solucoes-da-opentext\/","title":{"rendered":"Tokio Marine Vietnam potencializa experi\u00eancia de clientes com solu\u00e7\u00f5es da OpenText"},"content":{"rendered":"<p>A <a href=\"https:\/\/www.opentext.com\/\">OpenText<sup>&#x2122;<\/sup><\/a>\u00a0 anuncia que a Tokio Marine Insurance Vietnam (TMIV), uma seguradora de propriedades e acidentes (P&amp;C) no Vietn\u00e3, implementou solu\u00e7\u00f5es OpenText para modernizar a sua estrat\u00e9gia de comunica\u00e7\u00e3o com os clientes e permitir a r\u00e1pida entrega de informa\u00e7\u00e3o.<\/p>\n<p>Fornecendo seguros e servi\u00e7os de gest\u00e3o de risco de alta qualidade a empresas de toda a regi\u00e3o, a TMIV estabeleceu-se como um parceiro de confian\u00e7a para os seus clientes numa ind\u00fastria din\u00e2mica e competitiva. Como parte dos seus planos de crescimento e expans\u00e3o, a empresa busca os mais elevados padr\u00f5es de servi\u00e7o, incluindo comunica\u00e7\u00f5es claras e r\u00e1pidas aos clientes, desenvolvendo fluxos de trabalho eficientes que permitem o processamento sem descontinuidades de pedidos de clientes de alto volume.<\/p>\n<p>\u201cUma das pe\u00e7as mais importantes da comunica\u00e7\u00e3o do cliente para n\u00f3s \u00e9 o documento de sua pol\u00edtica. Anteriormente, confi\u00e1vamos em processos manuais para conceber, editar e personalizar estes documentos. Essa abordagem era muito demorada, aumentava os custos de produ\u00e7\u00e3o e resultava em longos per\u00edodos de espera para os clientes\u201d, comenta Hideki Maeomote, diretor geral da TMIV. \u201cPrecis\u00e1vamos de uma solu\u00e7\u00e3o que racionalizasse e acelerasse os nossos fluxos de trabalho documental, que estivesse alinhada com os valores de \u2018Qualidade Japonesa\u2019 para os nossos clientes. Com a OpenText Exstream&#x2122; modernizamos os processos internos e reduzimos para quase metade o tempo gasto na prepara\u00e7\u00e3o de documentos de seguros.\u201d<\/p>\n<p>&#8220;Ajudar os clientes a abordar novas oportunidades de neg\u00f3cio por meio da moderniza\u00e7\u00e3o dos seus fluxos de trabalho \u00e9 fundamental para criar valor para os clientes&#8221;, destaca James McGourlay, vice-presidente executivo de vendas internacionais da OpenText. \u201cConfiando na OpenText, a TMIV est\u00e1 transformando os processos de comunica\u00e7\u00e3o padr\u00e3o para proporcionar experi\u00eancias altamente eficazes e eficientes para o cliente. Temos o prazer de continuar a trabalhar com o nosso valioso parceiro Delaware, para explorar novas solu\u00e7\u00f5es para ajudar a TMIV a expandir a sua estrat\u00e9gia de moderniza\u00e7\u00e3o digital.\u201d<\/p>\n<p>Para melhorar a experi\u00eancia do cliente, a TMIV aproveitou o <a href=\"https:\/\/www.opentext.com\/products-and-solutions\/products\/customer-experience-management\/customer-communications-management\/opentext-exstream\">OpenText Exstream<\/a> e acelerou a cria\u00e7\u00e3o de documentos de pol\u00edtica em 40%, ajudando a empresa a processar volumes crescentes de pedidos de clientes. Os processos manuais foram substitu\u00eddos por ferramentas de autoria e edi\u00e7\u00e3o digital simplificadas, reduzindo os custos de produ\u00e7\u00e3o e melhorando a satisfa\u00e7\u00e3o do cliente, uma vez que recebem agora mais rapidamente as suas informa\u00e7\u00f5es sobre ap\u00f3lices. A solu\u00e7\u00e3o foi tamb\u00e9m utilizada pela entidade de seguros n\u00e3o-vida da empresa, a PT Asuransi Tokio Marine Indonesia (TMI), para a emiss\u00e3o de ap\u00f3lices.<\/p>\n<p>Leia a hist\u00f3ria do cliente <a href=\"https:\/\/www.opentext.com\/file_source\/OpenText\/Customers\/en_US\/opentext-ss-tokio-marine-en.pdf\">aqui<\/a>.<\/p>\n<p><span style=\"color: #000000;\"><b>Vianews Comunica\u00e7\u00e3o<\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A OpenText&#x2122;\u00a0 anuncia que a Tokio Marine Insurance Vietnam (TMIV), uma seguradora de propriedades e acidentes (P&amp;C) no Vietn\u00e3, implementou solu\u00e7\u00f5es OpenText para modernizar a sua estrat\u00e9gia de comunica\u00e7\u00e3o com os clientes e permitir a r\u00e1pida entrega de informa\u00e7\u00e3o. Fornecendo seguros e servi\u00e7os de gest\u00e3o de risco de alta qualidade a empresas de toda a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":34006,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[436],"tags":[3216,3219,719,3220,599,1015,3218,3221,3222,3217,1150],"class_list":["post-33993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tokio-marine-seguradora","tag-delaware","tag-hideki-maeomote","tag-inovacao-tecnologica","tag-james-mcgourlay","tag-mercado-de-seguros","tag-opentext","tag-opentext-exstream","tag-processos-de-comunicacao-padrao","tag-proporcionar-experiencias-altamente-eficazes","tag-tmiv","tag-tokio-marine-seguradora"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tokio Marine Vietnam potencializa experi\u00eancia de clientes com solu\u00e7\u00f5es da OpenText | Revista Insurance Corp | PT-BR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insurancecorp.com.br\/pt\/2022\/04\/29\/tokio-marine-vietnam-potencializa-experiencia-de-clientes-com-solucoes-da-opentext\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tokio Marine Vietnam potencializa experi\u00eancia de clientes com solu\u00e7\u00f5es da OpenText | Revista Insurance Corp | PT-BR\" \/>\n<meta property=\"og:description\" content=\"A OpenText&#x2122;\u00a0 anuncia que a Tokio Marine Insurance Vietnam (TMIV), uma seguradora de propriedades e acidentes (P&amp;C) no Vietn\u00e3, implementou solu\u00e7\u00f5es OpenText para modernizar a sua estrat\u00e9gia de comunica\u00e7\u00e3o com os clientes e permitir a r\u00e1pida entrega de informa\u00e7\u00e3o. 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