{"id":33751,"date":"2022-04-18T12:36:16","date_gmt":"2022-04-18T15:36:16","guid":{"rendered":"https:\/\/insurancecorp.com.br\/pt\/?p=33751"},"modified":"2022-04-18T12:36:16","modified_gmt":"2022-04-18T15:36:16","slug":"europ-assistance-participa-de-forum-que-debatera-a-experiencia-do-consumidor","status":"publish","type":"post","link":"https:\/\/insurancecorp.com.br\/pt\/2022\/04\/18\/europ-assistance-participa-de-forum-que-debatera-a-experiencia-do-consumidor\/","title":{"rendered":"Europ Assistance participa de F\u00f3rum que debater\u00e1 a experi\u00eancia do consumidor"},"content":{"rendered":"<p>Segundo um estudo publicado pelo Informativo CX, 76% dos clientes no mundo e 81% na Am\u00e9rica Latina esperam engajamento imediatamente ap\u00f3s fazer contato com uma empresa. Al\u00e9m disso, 78% das companhias concordam que as pessoas que interagem com o consumidor s\u00e3o essenciais para a reten\u00e7\u00e3o.<\/p>\n<p>\u00c9 com base nesses n\u00fameros que ser\u00e1 realizado entre os dias 19 e 20 de abril o \u2018F\u00f3rum CB: CX &#8211; Personalizando a Experi\u00eancia do Cliente\u2019. O evento visa trazer a mais atualizada informa\u00e7\u00e3o sobre as demandas do consumidor e as inova\u00e7\u00f5es das empresas para acompanhar um ciclo de vida din\u00e2mico como o da experi\u00eancia do cliente.<\/p>\n<p>Entre os participantes estar\u00e1 Amanda Ruzene, gerente executiva de Atendimento ao Cliente da Europ Assistance Brasil. Ela estar\u00e1 no painel \u201cO Cliente \u00e9 o Centro de Tudo. Personalizar para atender melhor\u201d, que ser\u00e1 realizado no dia 20 de abril, \u00e0s 10h35.<\/p>\n<p>Al\u00e9m dela, estar\u00e3o presentes tamb\u00e9m Fabiana Garcia, diretora de CX Marketing da Oracle, Cristiane Ferreira Taneze, diretora executiva de Inova\u00e7\u00e3o Visa do Brasil e Tiago de Bastos Suprinyak, gerente de Tecnologia F1rst Santander. O moderador ser\u00e1 Jaqueline Carvalho, jornalista Chefe IPNews e curadora do evento.<\/p>\n<p>\u201cSer\u00e1 um grande prazer contribuir com o debate de um tema t\u00e3o importante como o atendimento ao cliente. N\u00f3s, enquanto empresa de assist\u00eancia, nos preocupamos em personalizar ao m\u00e1ximo o atendimento, j\u00e1 que cada cliente tem necessidades \u00fanicas que precisam ser respeitadas\u201d, disse Amanda.<\/p>\n<p>Quem quiser acompanhar o evento online pode fazer a inscri\u00e7\u00e3o gratuitamente pelo site https:\/\/conteudo.cantarinobrasileiro.com.br\/webinar-customer-experience.<\/p>\n<p><strong>Ag\u00eancia Pauta Vip<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Segundo um estudo publicado pelo Informativo CX, 76% dos clientes no mundo e 81% na Am\u00e9rica Latina esperam engajamento imediatamente ap\u00f3s fazer contato com uma empresa. Al\u00e9m disso, 78% das companhias concordam que as pessoas que interagem com o consumidor s\u00e3o essenciais para a reten\u00e7\u00e3o. \u00c9 com base nesses n\u00fameros que ser\u00e1 realizado entre os [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":33752,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[294],"tags":[1534,2940,2939,2941],"jetpack_featured_media_url":"https:\/\/insurancecorp.com.br\/pt\/wp-content\/uploads\/2022\/04\/business-sales-meeting-1-scaled.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Europ Assistance participa de F\u00f3rum que debater\u00e1 a experi\u00eancia do consumidor | Revista Insurance Corp | PT-BR<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insurancecorp.com.br\/pt\/2022\/04\/18\/europ-assistance-participa-de-forum-que-debatera-a-experiencia-do-consumidor\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Europ Assistance participa de F\u00f3rum que debater\u00e1 a experi\u00eancia do consumidor | Revista Insurance Corp | PT-BR\" \/>\n<meta property=\"og:description\" content=\"Segundo um estudo publicado pelo Informativo CX, 76% dos clientes no mundo e 81% na Am\u00e9rica Latina esperam engajamento imediatamente ap\u00f3s fazer contato com uma empresa. Al\u00e9m disso, 78% das companhias concordam que as pessoas que interagem com o consumidor s\u00e3o essenciais para a reten\u00e7\u00e3o. \u00c9 com base nesses n\u00fameros que ser\u00e1 realizado entre os [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/insurancecorp.com.br\/pt\/2022\/04\/18\/europ-assistance-participa-de-forum-que-debatera-a-experiencia-do-consumidor\/\" \/>\n<meta property=\"og:site_name\" content=\"Revista Insurance Corp | PT-BR\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RevistaInsuranceCorp\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-18T15:36:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/insurancecorp.com.br\/pt\/wp-content\/uploads\/2022\/04\/business-sales-meeting-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<script 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